Terms of Service

1. Definitions and Interpretation

In these Terms of Service, unless the context otherwise requires, the following definitions shall apply: "Services" refers to all business consultancy, company formation, corporate structuring, visa processing assistance, bank account opening support, PRO services, accounting, VAT registration, and any other professional services offered by Incorporate UAE. "Website" means incorporate.ae, including all subdomains, web pages, and digital platforms operated by Incorporate UAE. "Agreement" means these Terms of Service together with any service-specific agreements, proposals, or engagement letters executed between the parties. "Applicable Laws" means all laws, regulations, directives, and guidelines of the United Arab Emirates, including but not limited to federal laws, emirate-level regulations, free zone authority rules, and international treaties applicable to the UAE.

"Confidential Information" includes all non-public information disclosed by either party, including business plans, financial data, personal documents, trade secrets, client lists, pricing structures, and proprietary methodologies. "Force Majeure" means any event beyond the reasonable control of either party, including but not limited to acts of God, natural disasters, war, terrorism, government actions, regulatory changes, pandemic, epidemic, strikes, or failure of third-party systems. "Intellectual Property" includes all patents, trademarks, trade names, service marks, copyrights, trade secrets, know-how, and all other proprietary rights owned or licensed by Incorporate UAE.

2. Scope of Services

Incorporate UAE is a premier business consultancy firm specializing in company formation and corporate services within the United Arab Emirates. Our comprehensive suite of services is designed to facilitate seamless business establishment and ongoing corporate compliance for entrepreneurs, investors, and corporations seeking to establish or expand their presence in the UAE market.

2.1 Service Categories

• Company Formation Services: Assistance with establishing legal entities in UAE mainland jurisdictions, free zones, and offshore jurisdictions, including trade license applications, memorandum of association preparation, and regulatory submissions.
• Visa and Immigration Services: Support for employment visa applications, investor visa processing, family sponsorship, visa renewals, Emirates ID registration, and related immigration documentation.
• Corporate Bank Account Services: Facilitation of corporate bank account opening procedures, preparation of required documentation, coordination with banking institutions, and ongoing banking relationship support.
• PRO Services: Government liaison services including document attestation, ministry approvals, trade license renewals, establishment card processing, and regulatory compliance submissions.
• Accounting and VAT Services: Bookkeeping, financial statement preparation, VAT registration, VAT return filing, tax advisory, and corporate tax compliance services.
• Virtual Office and Registered Agent Services: Provision of registered office addresses, mail handling, telephone answering services, and corporate domiciliation.
• Business Advisory: Strategic consulting on jurisdiction selection, business activity licensing, corporate restructuring, and market entry strategies.

2.2 Service Limitations

While we strive to provide comprehensive support, our services are consultative and facilitative in nature. We do not provide legal advice, and nothing in our communications should be construed as legal counsel. For matters requiring legal interpretation or representation, we recommend engaging qualified legal practitioners licensed to practice in the UAE. All AI-generated recommendations and automated tools on our website are provided for informational and preliminary guidance purposes only and must be verified by our human consultants before any reliance is placed upon them.

3. Client Obligations and Responsibilities

As a client of Incorporate UAE, you acknowledge and agree to the following obligations and responsibilities that are essential for the successful delivery of our services:

• Provision of Accurate Information: You shall provide complete, accurate, and truthful information for all service requests, applications, and documentation. Any misrepresentation, falsification, or omission of material information may result in service termination, application rejection by authorities, and potential legal consequences.
• Timely Document Submission: You shall submit all required documents, signatures, and approvals within the timeframes specified by our team. Delays in document submission may result in processing delays, additional government fees, and potential application expiration.
• Compliance with Applicable Laws: You shall ensure that your intended business activities, corporate structure, and operations comply with all applicable UAE laws, free zone regulations, and international sanctions regimes. We reserve the right to decline services for activities we reasonably believe to be unlawful or unethical.
• Payment Obligations: You shall pay all fees and charges in accordance with the payment terms specified in your service agreement or proposal. Late payments may result in service suspension, additional charges, and potential termination of engagement.
• Communication and Responsiveness: You shall maintain open communication channels and respond to our inquiries within reasonable timeframes. Prolonged unresponsiveness may result in application delays and potential file closure.
• Document Authenticity: You warrant that all documents provided are genuine, validly issued, and have not been altered, forged, or fraudulently obtained. You shall ensure all foreign documents are properly attested as required by UAE regulations.

4. Fees, Payment Terms, and Refund Policy

Our fee structure is designed to be transparent and competitive. All fees are quoted in United Arab Emirates Dirhams (AED) unless otherwise specified. Our quotations include detailed breakdowns of consultancy fees, government fees, third-party costs, and any applicable taxes or levies.

• Consultancy Fees: Our professional service fees compensate our team for expertise, time, effort, and resources dedicated to your project. These fees are earned upon commencement of services and are generally non-refundable once work has begun.
• Government Fees: All government fees, authority charges, and regulatory levies are collected on behalf of the respective authorities and are non-refundable. These fees are subject to change by the authorities without prior notice, and any increases will be communicated promptly.
• Third-Party Costs: Expenses incurred for third-party services such as document attestation, translation, courier, typing centers, and external professional fees are non-refundable once incurred.
• Payment Schedule: Unless otherwise agreed, payments are typically structured as follows: an initial deposit upon engagement, progress payments at key milestones, and final payment upon project completion.
• Refund Eligibility: Refund requests are evaluated on a case-by-case basis. Refunds may be considered for services not yet commenced, subject to a reasonable administrative fee. No refunds will be issued for government fees paid, third-party costs incurred, or consultancy fees for work already performed.

In the event of application rejection by government authorities due to factors within our reasonable control, we will work diligently to address the issues and resubmit at no additional consultancy cost. Rejections due to client-provided information, documentation issues, or factors outside our control may require additional fees for resubmission.

5. Intellectual Property Rights

All intellectual property rights associated with our website, services, methodologies, and deliverables are governed by this section. Understanding these rights is essential for both parties' protection.

5.1 Our Intellectual Property

Incorporate UAE retains all ownership rights to our website content, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the selection and arrangement thereof. Our proprietary methodologies, processes, templates, checklists, and know-how developed through years of expertise remain our exclusive intellectual property. You are granted a limited, non-exclusive, non-transferable license to access and use our website for your personal, non-commercial purposes related to engaging our services.

5.2 Client Materials

You retain ownership of all documents, data, and materials you provide to us. By submitting materials, you grant us a limited license to use, reproduce, and transmit such materials solely for the purpose of providing the contracted services. We will maintain the confidentiality of your materials in accordance with our confidentiality obligations.

5.3 Deliverables

Unless otherwise specified in a service agreement, deliverables created specifically for you, such as company documents filed with authorities, become your property upon full payment. However, any underlying methodologies, templates, or processes used to create such deliverables remain our intellectual property.

6. Confidentiality and Data Protection

Incorporate UAE is committed to maintaining the highest standards of confidentiality and data protection. We understand that our clients entrust us with sensitive personal and business information, and we treat this responsibility with utmost seriousness.

• Confidentiality Commitment: All information shared by clients in the course of our engagement is treated as strictly confidential. We implement robust security measures, access controls, and staff training to protect client information from unauthorized access, disclosure, or misuse.
• Limited Disclosure: We may disclose client information only when required by law, court order, or regulatory authority; when necessary to provide contracted services (e.g., submission to government departments); with your explicit consent; or to our professional advisors bound by confidentiality obligations.
• Data Retention: We retain client data for the period necessary to fulfill our service obligations and comply with legal and regulatory requirements. Upon request, and subject to legal retention requirements, we can provide information about data held and facilitate data deletion where permissible.
• Privacy Policy: Our collection, use, and protection of personal data is further detailed in our Privacy Policy, which forms an integral part of these Terms of Service. Please review our Privacy Policy for comprehensive information about our data practices.

7. Limitation of Liability and Disclaimers

To the maximum extent permitted by applicable law, Incorporate UAE and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of our services or website.

7.1 Specific Limitations

We shall not be liable for: loss of profits, revenue, business, or anticipated savings; loss of data or corruption of data; loss of goodwill or reputation; any indirect or consequential loss; delays or failures caused by government authorities, regulatory bodies, or third parties; application rejections based on factors outside our control; changes in laws, regulations, or government policies; or actions or omissions of banking institutions regarding account applications. Our total aggregate liability for any claims arising from our services shall not exceed the fees actually paid by you for the specific service giving rise to the claim.

7.2 No Guarantees

While we apply our best efforts and expertise to achieve successful outcomes, we do not guarantee approval of any application, license, visa, or bank account. Government authorities and financial institutions retain sole discretion over approval decisions. Our role is to prepare applications professionally, ensure documentation completeness, and advocate on your behalf, but final decisions rest with the respective authorities.

8. Indemnification

You agree to indemnify, defend, and hold harmless Incorporate UAE, its affiliates, directors, officers, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: your breach of these Terms of Service; your violation of any applicable law or regulation; your provision of inaccurate, incomplete, or fraudulent information; your infringement of any third-party rights; your business activities conducted using licenses or entities established with our assistance; or any dispute between you and any third party.

This indemnification obligation shall survive the termination of our engagement and these Terms of Service.

9. Term, Termination, and Suspension

The term of our engagement commences upon your acceptance of a service proposal or engagement letter and continues until the completion of contracted services or earlier termination as provided herein.

• Termination by Client: You may terminate our engagement by providing written notice. Upon termination, you remain liable for all fees for services rendered up to the termination date, government fees paid, and third-party costs incurred. No refunds will be issued for non-refundable fees.
• Termination by Us: We reserve the right to terminate or suspend our engagement immediately if: you breach these Terms of Service; you fail to make timely payments; you provide false or misleading information; we reasonably believe your intended activities are unlawful; or continuation of services would expose us to legal, regulatory, or reputational risk.
• Effect of Termination: Upon termination, we will provide you with copies of documents and work product completed up to the termination date, subject to payment of all outstanding fees. Our confidentiality obligations and your indemnification obligations survive termination.
• Suspension: We may suspend services pending resolution of payment disputes, document deficiencies, or other material issues. Suspended accounts may be subject to reactivation fees.

10. Governing Law and Dispute Resolution

These Terms of Service and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates, without giving effect to any principles of conflicts of law.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiations within thirty (30) days, either party may submit the dispute to binding arbitration administered by the DIFC-LCIA Arbitration Centre in accordance with its rules then in effect.

The seat of arbitration shall be Dubai, UAE. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from courts of competent jurisdiction to prevent irreparable harm pending arbitration.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, earthquakes, floods, or severe weather events; war, armed conflict, terrorism, or civil unrest; government actions, sanctions, embargoes, or regulatory changes; pandemic, epidemic, or public health emergencies; strikes, labor disputes, or industrial action; failure of telecommunications, internet services, or power supply; or acts or omissions of third parties essential to service delivery. The affected party shall promptly notify the other party of the force majeure event and use reasonable efforts to mitigate its effects. If a force majeure event continues for more than sixty (60) days, either party may terminate the engagement without liability.

12. Website Use and Digital Services

Your use of our website is subject to additional terms and conditions designed to ensure responsible and lawful use of our digital platforms.

12.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You shall not: use the website in any way that violates applicable laws or regulations; attempt to gain unauthorized access to our systems, servers, or networks; introduce viruses, trojans, worms, or other malicious code; scrape, crawl, or use automated tools to access website content without permission; impersonate any person or entity or misrepresent your affiliation; interfere with or disrupt the website or servers connected to the website; or use the website for any commercial purpose not expressly authorized by us.

12.2 AI-Powered Features

Our website incorporates artificial intelligence and machine learning technologies to enhance user experience and provide preliminary guidance. All AI-generated content, recommendations, cost estimates, and suggestions are provided for informational purposes only and should not be relied upon as professional advice. AI outputs may contain errors, may not reflect the most current regulations, and must be verified by our human consultants before any action is taken. We continuously work to improve our AI systems but make no warranties regarding their accuracy or completeness.

13. Third-Party Services and Links

Our services may involve coordination with third-party service providers, including government authorities, free zone authorities, banks, typing centers, attestation services, and other professional service providers. We carefully select reputable partners but do not control and are not responsible for the acts, omissions, policies, or practices of third parties. Third-party fees, timelines, and service quality are subject to their respective terms and conditions. Our website may contain links to third-party websites for your convenience. These links do not imply endorsement, and we are not responsible for the content, privacy practices, or terms of external websites.

14. Amendments to Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. Material changes will be communicated through reasonable means, which may include email notification to clients with active engagements, prominent notice on our website, or updated "Last Updated" date on these Terms.

• Your continued use of our website or services after any modifications indicates your acceptance of the updated Terms.
• For ongoing engagements, the Terms in effect at the time of your engagement shall govern, unless you accept updated Terms.
• We encourage you to periodically review these Terms to stay informed of any changes.

15. Severability and Waiver

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties.

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy, any service proposals, engagement letters, and other written agreements between us, constitute the entire agreement between you and Incorporate UAE regarding our services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding our services. No oral statements or prior written material not specifically incorporated herein shall be of any force or effect. In the event of any conflict between these Terms and a specific service agreement, the terms of the specific service agreement shall prevail to the extent of the conflict.